Support
The app is local-first. Please do not email vehicle photos, booking references, plates, VINs, identity documents or exported reports unless support specifically requests a redacted example.
Contact
Email info@tjnovaltd.com with the app version, iOS version, device model and a description of the screen or error. Do not include passwords or one-time codes.
Photo will not save
Review the brightness, sharpness and resolution message. A protected stored copy must be created successfully before the capture is added. Existing records are preserved if the save fails.
Comparison is unavailable
Both matching pickup and return copies must exist and decode. Replace a missing capture. The experimental comparison can also react to lighting, rain, dirt and camera position.
Export or deletion failed
Keep the app open and retry after verifying free device storage. ClearReturn reports an incomplete deletion instead of claiming success. Exported copies are not deleted by Delete Local Trip.
Safety and claims
ClearReturn is not an emergency, roadside, insurance, legal, fraud or repair-estimate service. Follow the rental location's rules and avoid capturing bystanders or unrelated vehicles.
中文摘要
如需支持，请说明 App 版本、iOS 版本、设备型号和错误页面。不要主动发送车辆照片、车牌、VIN、预订号、证件、密码或验证码。